Responsible Gaming

Responsible gaming means approaching online gambling as a form of entertainment, not a way to make money or solve financial problems. At Casino Rewards, operated through rewards-ca.com, we encourage every player to make conscious decisions: set clear limits, understand the risks, and stop playing when it is no longer fun. We recognize that, for a small proportion of people, gambling can lead to serious harm. Our goal is to provide clear information, effective tools, and access to professional help so that you can stay in control. Our support team is available to assist you with limits, breaks, self-exclusion, and access to specialist support services whenever you need it.

Risk Awareness

Gambling involves financial risk and may have negative consequences if not managed carefully. Understanding the early warning signs of problematic play helps you recognize when you may need to change your behaviour or seek help.

Possible signs of gambling-related harm

• Increasing time and money spent: Frequently betting more than you planned, extending sessions, or chasing losses by increasing your stakes.
• Preoccupation with gambling: Thinking about the casino when you are at work, studying, or with family; planning your next session or how to get money to gamble.
• Loss of control: Difficulty sticking to limits, feeling unable to stop even when you want to, or repeatedly breaking your own rules.
• Financial problems: Using money needed for bills or essentials, borrowing to gamble, selling possessions, or using credit cards or payday loans to fund play.
• Emotional distress: Feeling guilt, shame, anxiety, irritability, or depression related to your gambling; gambling to escape problems or negative moods.
• Impact on relationships and work: Hiding gambling from loved ones, arguing about money or time online, missing work, school, or social commitments.
• Escalation over time: Needing to bet larger amounts to get the same excitement, or switching to higher-risk games to recover losses.

Self-assessment questions

If you are concerned about your gambling, consider the following statements. Answer honestly "yes" or "no" for each:

• I often spend more time or money gambling than I originally intended.
• I gamble to escape worries, stress, or unpleasant feelings.
• I have tried to cut down or stop gambling but found it difficult.
• I feel restless, irritable, or anxious when I cannot gamble.
• I have lied to family, friends, or others about how much I gamble or lose.
• My gambling has caused financial problems or arguments at home, work, or school.
• I have borrowed money or used credit that I cannot easily repay in order to gamble.

If you answer "yes" to several of these questions, your gambling may be becoming risky. We strongly encourage you to use our limits and protection tools, consider a break or self-exclusion, and contact a professional support service listed below.

Limits & Tools

Casino Rewards, via rewards-ca.com, provides player protection tools to help you stay in control. We strongly recommend setting limits before you start playing and reviewing them regularly.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your account on rewards-ca.com and go to the "My Account" or "Responsible Gaming" section (wording may vary slightly depending on the Casino Rewards brand skin).
2. Open the deposit limit settings: Select "Limits", "Deposit Limits", or a similarly named option under "Responsible Gaming".
3. Choose the period: You can usually set:
   • a daily limit (maximum amount you can deposit in 24 hours),
   • a weekly limit (maximum for each 7-day period), and
   • a monthly limit (maximum for each calendar month).
4. Enter the amount: Type the maximum amount (in CAD) that you can comfortably afford to lose for each period. This amount should be money you can spend on entertainment after all essential expenses and savings.
5. Confirm your limit: Check the summary on screen and click "Save", "Confirm", or similar. A confirmation message will show when your new limits take effect.
6. Changes and cooling-off periods: Decreasing limits usually takes effect immediately. Increasing limits, or removing them, may only take effect after a waiting period (for example, 24 hours or more) and a reconfirmation step, in line with applicable Canadian regulatory expectations.

Regional compliance note: For Ontario players, actions related to limits are also subject to Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario (iGO) requirements, which prioritize cooling-off periods and clear consent for limit increases.

Time limits and session controls

• Session reminders: In the "Responsible Gaming" or "Account Settings" area you can activate session timers or reality checks. Choose how often you want a reminder (for example, every 30 or 60 minutes). A pop-up will show how long you have been playing and your net result, giving you the chance to log out or continue.
• Daily time limits: Where available, you may set a maximum number of hours per day that you wish to be logged in for gaming. Once this limit is reached, you will be logged out and prevented from starting new sessions until the next day.

Short breaks ("Time-Out")

If you feel you need a short pause from gambling, you can activate a "Time-Out" or short cooling-off period.

1. Navigate to Time-Out: Log in and go to "My Account" > "Responsible Gaming" > "Time-Out" or "Short Break".
2. Select the duration: Choose a period, typically:
   • 24 hours,
   • 48 hours, or
   • 72 hours (3 days).
3. Confirm the break: Read the information about what the Time-Out means (for example, you will not be able to deposit or play during that time) and confirm your choice.
4. During the Time-Out: You will be unable to place bets or make deposits until the period ends. In most cases you may still be able to log in to view your account or withdraw funds, but not to gamble.

We encourage you to use this period to reflect on your play, consider your budget, and, if necessary, contact a professional support service.

Self-Exclusion

Self-exclusion is a stronger protection measure for players who feel they have lost control or are at high risk of gambling harm. It means blocking access to your Casino Rewards account on rewards-ca.com for an extended period or permanently.

How to start a self-exclusion

1. Log in to your account: Access your account on rewards-ca.com (if you still have access and feel it is safe to do so).
2. Open the Self-Exclusion section: Go to "My Account" or "Profile" and select "Responsible Gaming" or "Player Protection". Choose the "Self-Exclusion" option.
3. Choose the exclusion period: You will normally be able to select:
   • a temporary self-exclusion (for example, 6 months, 12 months, 24 months), or
   • a permanent or lifetime exclusion, indicating that you do not wish to access your account again.
4. Read the conditions: Carefully review the effects of self-exclusion, including loss of access, marketing restrictions, and the process (if any) for reopening after a fixed period. Ontario players may be subject to additional iGO and AGCO requirements.
5. Confirm your decision: Tick the required confirmation boxes and click "Confirm Self-Exclusion" or similar. For your protection, this action cannot usually be reversed once applied.
6. Email or support assistance (optional): If you cannot access your account or prefer support, you may write to [email protected] to request self-exclusion. For your security, we may ask for verification information to ensure the account is yours.

Consequences of self-exclusion

• Account access: You will not be able to log in, deposit, or place bets on your Casino Rewards account for the duration of the exclusion. In the case of a permanent exclusion, the block is intended to be long term and may not be lifted.
• Marketing communications: We will take reasonable steps to stop sending you promotional communications once self-exclusion is in place, subject to technical and regulatory constraints. Some non-promotional messages (e.g. about account balance or legal notices) may still be required.
• Existing balances: Where permitted by applicable laws and regulations, you may be able to request a withdrawal of any remaining cash balance. Wagering on bonuses or promotions will normally stop immediately. If specific rules apply in your province or territory, those rules will prevail.
• Multiple sites and jurisdictions: Casino Rewards is part of the Casino Rewards network operated under licences including the Kahnawake Gaming Commission (Fresh Horizons Ltd) and, for Ontario players, the Alcohol and Gaming Commission of Ontario / iGaming Ontario via Apollo Entertainment Limited (AGCO registration OPIG1237534). A self-exclusion request should specify whether it applies only to the account in question or to all Casino Rewards brands under the same operator, where such network-wide exclusion is possible. Regulatory requirements may differ between Ontario and other Canadian provinces.
• End of fixed-term exclusion: After a minimum self-exclusion period ends, your account will not always reopen automatically. You may be required to contact support and confirm in writing that you wish to resume playing, subject to responsible gambling checks and any regulatory obligations in your jurisdiction.

Important: Self-exclusion is a serious step. If you are choosing this option, we strongly recommend that you also register with any relevant provincial or territorial self-exclusion programs (for example, land-based casino self-exclusion) and consider third-party blocking tools (see below) for additional protection.

If you require assistance at any stage of the self-exclusion process, contact our support team at [email protected]. Although a dedicated telephone number is not specified in our current corporate data, email assistance is available and escalations can be made to our responsible gaming specialists.

Support Resources

If you are worried about your gambling, or about someone close to you, we encourage you to seek professional support. Services listed below operate independently from Casino Rewards and rewards-ca.com, and are free or low cost. They provide confidential, non-judgmental assistance.

Local support for players in Canada

Canada has provincial and national resources dedicated to gambling-related harms. Availability, hours, and languages can vary by province, but the following services are generally accessible to players across Canada as of 2026:

• Canada-wide / general:
  • ConnexOntario (primarily for Ontario, available from anywhere):
    • Phone: 1-866-531-2600 (24/7)
    • Website: https://www.connexontario.ca (live chat and email)
    • Languages: English and French; access to interpreters for other languages may be available.
  • Wellness Together Canada / PocketWell:
    • Website: https://www.wellnesstogether.ca
    • Services: Online resources, self-guided programs, and connections to counsellors that can address gambling and related mental health issues.
    • Languages: English and French.
• Provincial helplines (examples):
  • Ontario - Ontario Problem Gambling Helpline (via ConnexOntario): 1-866-531-2600 (24/7).
  • British Columbia - Gambling Support BC: 1-888-795-6111 (24/7), https://www.gamblingsupportbc.ca.
  • Alberta - Alberta Health Services Addiction Helpline: 1-866-332-2322 (24/7).
  • Québec - Gambling: Help and Referral (Jeu: aide et référence): 1-800-461-0140 (24/7), services in French and English.
  • Nova Scotia / Atlantic region - Gambling Support Network: 1-888-347-8888.

For education and tools on responsible play, players may also consult https://responsiblegambling.org, an independent responsible gambling body referenced in our corporate information.

International support organizations

National and regional self-exclusion schemes

In addition to the self-exclusion tools on rewards-ca.com, some countries operate centralized self-exclusion registers. If you travel or relocate, you may consider registering with the relevant scheme in that country:

• United Kingdom - GamStop: A free national online gambling self-exclusion scheme.
  • Website: https://www.gamstop.co.uk
  • Coverage: UK-licensed online gambling sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): A national registry that prevents registered individuals from accessing licensed gambling services in Spain.
  • Information: Via the Dirección General de Ordenación del Juego (DGOJ) website.
• Other jurisdictions: Many other countries and some Canadian provinces have their own land-based or online exclusion programs. Check with your local regulator or gaming authority for details.

Note: Casino Rewards operates under licenses including the Kahnawake Gaming Commission and AGCO/iGO (for Ontario) via Apollo Entertainment Limited. National schemes like GamStop and RGIAJ apply only in their respective jurisdictions and do not automatically cover your account on rewards-ca.com unless explicitly stated by the regulator.

Blocking software and device-level tools

To enhance protection, you may choose to install software that blocks access to gambling sites or restricts internet use:

• Gamban: Paid software that blocks access to most gambling websites and apps on your devices. Website: https://www.gamban.com.
• BetBlocker: A free blocking tool that allows you to restrict access to gambling sites for a chosen period. Website: https://www.betblocker.org.
• Other tools and controls:
  • Built-in parental controls on mobile devices and computers.
  • DNS or router-level filters to block gambling domains.
  • App store restrictions to prevent installation of gambling apps.

Family and affected others

Gambling problems affect families and close relationships. Some services provide direct support to partners, parents, and friends of those who gamble:

• Gam-Anon: A fellowship for family and friends of problem gamblers. Website: https://www.gam-anon.org.
• Local family support through provincial services: Many of the helplines listed above (such as ConnexOntario and Gambling Support BC) also offer counselling and resources specifically for family members.
• Online forums and peer support: Moderated forums, chats, and peer groups (including those linked via Gambling Therapy and national health services) can provide community support and shared experience.

Confidentiality note: All external support organizations listed above operate independently and typically maintain strict confidentiality, subject to local laws. Casino Rewards and rewards-ca.com do not receive information about your contact with these services unless you choose to share it with us.

Help for Family

If someone close to you is experiencing gambling-related problems, it can be stressful, confusing, and emotionally draining. Your wellbeing is important, and professional support is available for you as well.

How to talk to someone about their gambling

• Choose an appropriate time and place: Talk when both of you are calm, and in a private setting without distractions.
• Use non-judgmental language: Focus on how their gambling affects you ("I feel worried when...") rather than making accusations ("You always...").
• Listen actively: Allow them to share their perspective. Problem gambling is often linked to stress, anxiety, or other issues they may struggle to express.
• Avoid taking over financial control without discussion: In some cases, temporary financial safeguards may be necessary, but open conversation and professional advice are strongly recommended.
• Encourage professional help: Offer to help them contact a helpline, book an appointment, or attend a support group.

Support for family members

• Provincial helplines and counselling: Services such as ConnexOntario, Gambling Support BC, and Québec's Gambling: Help and Referral also provide confidential help to family members. You do not need the gambler's consent to seek advice for yourself.
• Family support groups:
  • Gam-Anon: https://www.gam-anon.org - meetings and resources for family and friends of problem gamblers.
  • Online forums and chats: Organizations such as Gambling Therapy (https://www.gamblingtherapy.org) and some provincial services host online groups where affected others can share experiences.

Recommended next steps

• Consult a mental health professional: A psychologist, psychotherapist, or counsellor with experience in addiction can support both the person who gambles and their family. Referrals can often be obtained through your provincial helpline or your family doctor.
• Use hotlines for crisis situations: If you are concerned about immediate safety (suicidal thoughts, domestic violence, or severe distress), contact your local emergency number (911 in most of Canada) or a crisis line in your province.
• Protect your finances and legal position: Seek independent financial or legal advice if shared debts, joint accounts, or credit obligations are causing harm to you. Problem gambling services may be able to refer you to appropriate advisors.
• Take care of yourself: Ensure you have emotional support and time for your own health. Supporting someone with an addiction can be demanding; reaching out for help is a sign of strength, not weakness.

Operator's Commitment

Casino Rewards, through rewards-ca.com, is committed to providing a safe and responsible gambling environment for all Canadian players, including those in Ontario and in other provinces under the Kahnawake Gaming Commission framework. Our internal procedures are designed to detect potential risks and to offer support in line with our licence obligations and industry best practices.

Internal risk checks and behaviour analysis

• Monitoring of play patterns: We may review anonymous and account-level data, such as frequency of deposits, session duration, bet sizes, and chasing of losses, to identify behaviour that could indicate gambling-related harm.
• Automated and manual alerts: When our systems detect unusual or high-risk patterns, automated alerts may be generated for our responsible gaming team to review.
• Interaction and warning messages: Depending on the level of risk observed and regulatory requirements in your jurisdiction (including AGCO/iGO standards for Ontario), we may:
  • Display on-screen messages encouraging you to review your limits or consider a break.
  • Send informative emails reminding you of available tools, such as deposit limits and self-exclusion.

When we may contact you proactively

Subject to applicable privacy and data protection laws, and in accordance with licensing obligations under the Kahnawake Gaming Commission, AGCO/iGO, and other relevant regulators, we may initiate contact with you when:

• Your account activity indicates persistent or escalating high-risk behaviour (for example, frequent large deposits or continuous play).
• You request help, mention harm, or disclose vulnerability to our customer support team.
• We receive information suggesting that your account may be associated with problem gambling or financial harm.

In such situations, our responsible gaming team may contact you by email (using the contact details you have provided) to:

• Provide information on responsible gambling tools and external support services.
• Offer to assist you in setting or tightening limits, activating a Time-Out, or initiating self-exclusion.
• In some cases, set restrictions or suspensions on your account if we believe continued play would pose a serious risk, as allowed by local regulations and our licence conditions.

Privacy and data protection: All use of personal data for responsible gambling purposes is carried out in compliance with applicable data protection laws and our Privacy Policy. Data may also be shared with regulators or alternative dispute resolution bodies such as eCOGRA (see https://ecogra.org/dispute-resolution) where required or permitted by law.

Updates

Responsible gambling standards and regulatory requirements in Canada, including those issued by the Kahnawake Gaming Commission, the Alcohol and Gaming Commission of Ontario (AGCO), iGaming Ontario (iGO), and other authorities, continue to evolve. Casino Rewards will review this Responsible Gaming page regularly to ensure that it reflects current obligations and best practices.

• How we will notify you of changes:
  • By updating this page on rewards-ca.com, with a revised "last updated" date.
  • By email, where appropriate, particularly if material changes affect your rights or the tools available to you.
  • By displaying banners or notices within your account area or on key pages, drawing attention to significant updates.
• Your responsibility: By continuing to use the services of Casino Rewards, you acknowledge that you have read and understood the current version of this Responsible Gaming information. We encourage you to check this page regularly.

Last updated: 6 November 2025 (content drafted for applicability through at least 2026, subject to further regulatory changes).

Contact & Feedback

If you have questions about responsible gaming, wish to provide feedback, or need help using any of the tools described above, you can contact us at any time.

Responsible gaming contacts

• Email (primary contact): [email protected]
  • Purpose: General customer support and responsible gaming assistance, including help with limits, Time-Outs, and self-exclusion.
  • Availability: 24/7 email support; complex cases may be escalated to our responsible gaming specialists.
• Phone: A dedicated phone number for the responsible gaming department is not specified in our current corporate records. Where phone support is available for your specific Casino Rewards brand, the number will be displayed within your account or on the main help pages of rewards-ca.com.

Feedback and self-control requests

You can submit feedback or request assistance with self-control measures using the following channels:

• Website support channels: If a contact form or live chat is available for your Casino Rewards brand, it will be accessible from the "Help", "Support", or "Contact Us" area on rewards-ca.com. Use these channels to:
  • Ask for information on limits, Time-Outs, or self-exclusion.
  • Request that our team review your play if you are concerned about your behaviour.
  • Provide feedback or complaints related to responsible gambling practices.
• Email requests: You may email [email protected] with the subject line "Responsible Gaming" to request:
  • Assistance setting or tightening limits.
  • Activation of a Time-Out or self-exclusion (with clear instructions on duration and scope).
  • Information on external support organizations or dispute resolution (e.g. eCOGRA at https://ecogra.org).

We will handle all responsible gaming enquiries sensitively and confidentially, subject to our legal and regulatory obligations. If your enquiry involves a dispute or complaint that cannot be resolved with our team, you may also have the right to escalate the matter to the relevant regulator (such as AGCO/iGO for Ontario) or to an approved alternative dispute resolution body such as eCOGRA, as indicated in the terms and conditions of your specific Casino Rewards brand.